..the quality of how we go about our business
Our business operates in a highly competitive environment. The majority of products that we sell are widely available through numerous trade and retail suppliers, both online and “real world”. Of course we make sure that we compete well on price, our shareholding status with the THS Tools Group helps with this. We wouldn’t have survived this long if our customers weren’t able to take that for granted, but where we have chosen to set our stall out, is in the quality of how we go about our business.
We invest heavily in the recruitment, training, and development of individuals who share our passion for this. We make good use of technology, enabling all of our people to stay ahead of what our customers expect from us. Each of our field based staff is equipped with an iPad linked directly to our back-office systems, with full access to product pricing, technical details, and account information. Our internal systems have been developed over many years by industry specialists OGL Software of Stourport-on-Severn. We employ rigorous business continuity systems, including a full disater revovery plan, utilising off-site contiuous backup in military grade server rooms. All of our systems are protected by high levels of encryption and physical firewalls.
We process data well, and this enables us to look for opportunities to offer our customers improvements. When we identify any potential for enhancing productivity for a customer, we will always bring this to their attention. This can be recommending new or improved production tooling, implementing technological advancements developed by our suppliers, or simply streamlining inventory control. We believe strongly in working in partnership with our customers, to bring about the most efficient supply chain solution possible. We view our role in this as bringing together solution providers to enable our customers to gain maximum competitive advantage, through their association with us. Our quality assurance system has this ethic at its core. We can bring value to our customers by working hard to help them benefit from knowledge that we gain through our interactions with our suppliers.
Our Quality Policy
G E TOOLS LIMITED recognises that the disciplines of quality, health and safety and environmental management are an integral part of its management function. The company views these as a primary responsibility and to be key to good business practices.
G E TOOLS LIMITED aim is to ensure that the needs of our customers are clearly understood and met through close liaison at all stages of the work.
Ultimate responsibility within the company rests with the Company management; who are responsible for all matters pertaining to the Quality System.
The Company’s Quality Policy calls for continual improvement in its quality management activities, and business will be conducted according to the following principles:
- Comply with all applicable statutory laws and regulations.
- Follow a concept of continuous improvement and make best use of our management resources in all Quality matters.
- Communicate our Quality objectives and our performance against these objectives throughout the company and to interested parties.
- Take due care to ensure that activities are safe for employees, associates and sub-contractors and others who come into contact with our work.
- Work closely with our customers and suppliers to establish the highest Quality standards.
- Adopt a forward-looking view on future business decisions, which may have Quality impacts.
- Train our staff in the needs and responsibilities of Quality Management and provide adequate resources to continue our training programme and to monitor the effectiveness of this training.
- Promote a culture of “right first time” by minimising picking errors to ensure 100% selection accuracy.
Our quality management system is regularly audited by IMSM in Malmesbury, Wiltshire. Since our ISO 9001 certificate was first issued in 2011, we are very proud of the fact that not one single non-conformance has been identified. We conduct regular internal audits of various elements of the system, and this has led to many improvements being identified and subsequently implemented. We hold regular Management Review meetings to ensure that the system remains fit for purpose, and adapts to take best advantage of emerging technologies. We encourage every member of the team to contribute to this process, and to listen carefully to customer feedback. We won’t implement change for the sake of change though, there has to be an added benefit for our customers.
If you are reading this page, there’s a good chance you’ll be looking for a copy of our ISO 9001 certificate. You’ll find it by clicking on the thumbnail to the left, or by following this link.