Delivery
Deliveries to addresses in North and Mid Wales are made using our own vehicles, and are free of charge. All deliveries must be signed for on receipt, and will therefore not be left unattended. Deliveries are usually made during normal working hours. If you need to make any special arrangements with us for your delivery please contact us, on 01745 361010
Delivery charges for the rest of the UK
Same day despatch (order by noon)
Order value up to £125 - £10
Order value over £125 - £8
Despatch within 48 hours
Order value up to £125 - £4.50
Order value over £125 - £FREE
Saturday a.m. delivery - £42 (20Kg weight limit)
Returns
We want you to be happy with your purchase, that's why we have made it so easy for you to return any item you are not satisfied with.
Our 14 day money back guarantee means that if for any reason you are unhappy with your purchase just return it to us unused and in its original condition and we will issue a full refund for the price of the item. We will also refund any delivery charge if the return is a result of our error.
All refunds will be automatically credited back to your account within 30 days from receipt of any items returned.
To arrange a return please phone our Customer Care team on 01745 361010, explain your circumstances and your reason for returning the item, they will then issue you with an authorisation number.
Your statutory rights are not affected by this policy. |